Frequently Asked Questions
Q: What are my shipping costs?
A: All orders over $100 ship for free. For orders up to $100 shipping will cost between $5.99 and $9.99 depending on your order total. You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order. Orders to Alaska, Hawaii, other US territories and International orders are charged actual shipping costs. If you live in these areas please contact us before placing your order so we can quote you accurate shipping charges.
Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: Why is my shipment in a “used” box?
A: At WhataFish.com we try to limit our carbon foot print and recycle as much as possible. This means we reuse boxes, packing material etc. when sending out your orders. Not only does this help ecologically, but it helps economically keeping our expenses lower. This translates into lower prices for your purchases!
Q: Why didn’t I get a tracking number for my order this time?
A: Our goal is to keep your costs down. Our two primary shippers are the US Postal system and Fed Ex. Smaller items might get shipped First Class Mail, in this case you will not get a tracking number for your order. All shipping confirmations and tracking numbers will be sent to the email address that you submitted when placing your order.
Q: It says "drop ship item" at the end of the product description, what does that mean?
A: In some cases we are able to drop ship some items directly from the manufacturer and you may not get a tracking number for your item. If you order multiple items, they may not arrive at the same time if they are drop ship and in stock items. You may not receive a tracking number for your item depending on the manufacturer, but we will send a confirmation that your order has been shipped.
Q: I ordered the wrong item or need to return an item, what do I do?
A: Please review our return policy on the store policy page or if you have just placed your order please email or call us right away so we can make corrections to the order before shipping
Q: My item doesn’t work, what do I do?
A: Most items are covered by a manufacturer’s warranty. The warranty period will vary depending on the company. If you have found a manufacturer's service less than satisfactory, please inform us and we will do our best to work with the manufacturer on your behalf.
Q: My item(s) were damaged in transport, what do I do?
A: We do our best to package your items so they arrive in excellent condition ready to go in your tank. Every once in a while an item can get damaged during transport. While we can not accept responsibility for happenings outside our control, we can help you work with the carrier to process a claim. All orders shipped are insured for their purchase price. Please contact us within 24 hours of receiving your order for assistance if you have an issue. For more information please see our Policies page regarding shipping damage.
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